Warranty information

What to ask before you buy

• How long the warranty lasts for each part, such as the LED, the driver and the finish.
• What is covered, and what is not.
• Whether labour and site visits are included.
• How a claim is made and how long it usually takes.

Keeping your warranty valid

• Keep your invoice and the serial numbers of controllers and drivers.
• Have fixtures installed as the manufacturer instructs.
• Use the drivers and controllers recommended for each fixture.
• Do not modify or open sealed fixtures yourself.

Making a claim

Contact us with your invoice number, the location of the fixture and a photo of the problem. We will guide you through the manufacturer’s process.